Parent FAQs

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Enrollment & Availability

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What ages do you accept?

We accept infants starting from 3 months old, toddlers, and preschoolers.

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Do you have openings available right now?

Availability is provided upon request. Please contact us for current openings.

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How do I join the waitlist?

After your tour, if you decide our daycare is the right fit for your family, please fill out the waitlist application on our website.

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Can parents tour the daycare before enrolling?

Yes! We offer tours daily at 5:30 PM. Please contact us by phone or email to check availability.

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Do you offer part-time care?

At this time, we do not offer part-time care for the infant group (up to 2 years old). Part-time care may be available for children ages 2 and older.​​​​

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Safety & Licensing

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Are you licensed and insured?

Yes, we are fully licensed and insured.

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What safety measures do you have in place?

We maintain a safe and secure environment through:

• Secure entry

• Childproofed spaces

• Active supervision policies

• Emergency preparedness plans​

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Are staff CPR and First Aid certified?

Yes, all staff members are CPR and First Aid certified.

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What happens in case of an emergency?

We immediately contact parents. In life-threatening emergencies, we call 911 first and then notify parents as soon as possible.

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What is your sick-child policy?

If a child has a fever, rash, diarrhea, vomiting, or any other symptoms of illness, we will immediately contact parents and request pickup to help maintain a healthy environment for all children.

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Daily Routine & Communication

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How much outdoor time do children get?

Children spend approximately 2 hours outdoors each day, weather permitting.

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Do children nap during the day?

Yes. Infants and younger toddlers typically take two naps per day, while older children usually take one nap.

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How do you handle potty training?

We work together with parents during potty training. Parents begin the process at home, and we continue supporting the child at daycare for consistency.

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How do you manage behavior and discipline?

We use a patient, respectful, and age-appropriate approach by explaining expectations and guiding children through positive reinforcement.

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Will I receive updates about my child during the day?

Yes! Daily communication, photos, videos, meal updates, nap reports, and activity updates are shared through the Brightwheel app.

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How can parents contact you during the day?

Parents may contact us through the Brightwheel app, text message, or phone call.

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How do you communicate incidents or concerns?

We contact parents immediately regarding any incidents, concerns, or important updates.

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Food & Nutrition

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Do you provide meals and snacks?

Yes. Once a child turns 1 year old, we provide meals and snacks.
For infants under 1 year old, parents provide breast milk/formula and any prepared solid foods. Parents also provide milk until the child is fully transitioned.

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Can parents send lunch from home?

Yes, as long as the food does not contain common allergy-related ingredients such as nuts.

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Pricing & Policies

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What are your tuition rates?

Tuition rates and fees are discussed during tours.

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Is there a registration fee or deposit?

Yes. Registration fees and deposit information are discussed during tours.

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What are the payment options?

Starting January 2027, tuition payments will be due weekly.

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What is your vacation or holiday schedule?

Our vacation and holiday schedule is available during tours, and we are happy to send it upon request.

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What is your cancellation or withdrawal policy?

We require a 30-day written notice for withdrawal. Your deposit (equal to two weeks of tuition) will be applied toward your final month.

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If we are on vacation, do we still pay?

Yes. Tuition reserves your child’s spot, not attendance.

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Tuition Assistance & Subsidy Programs

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We work with organizations that help families access childcare subsidies, financial assistance, and community resources.

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Children’s Council of San Francisco

📞 415-343-3300
🌐 www.childrenscouncil.org

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Wu Yee Children’s Services

📞 415-291-0960
🌐 www.wuyee.org